GENERAL CONDITIONS

By signing the registration form, the student accepts the terms and conditions set out below.

1. Registration

  1. The specific conditions of each course in terms of duration, sessions, start and end dates, contracted services, as well as the levels and specific activities associated are expressed in the budget accepted by the student and in the registration.
  2. Students will be organized by skill level, and final schedules will be communicated before the course begins. The academy reserves the right to modify schedules based on organizational needs.
  3. The teachers will be native Spanish speakers and qualified to teach Spanish. Groups will never exceed 12 students.
  4. Those under 18 years of age must present prior authorization.

2. Booking and registration procedure

  1. The interested party must request a quote from the academy through the following means: By filling out and sending the quote request form on our website, or by contacting the academy via email ( oficina@plazadelasflores.com either info@spanishlanguage.es ), by telephone call ( +34952800491 ) or in person at our office located at Calle Afolfo Suárez de Figueroa, nº 15, Estepona (Málaga) 29680
  2. The academy will send the applicant a quote based on the requested information. If the applicant agrees, they must formally confirm their acceptance by sending a signed copy of the quote along with proof of payment of the amount stipulated therein (minimum to reserve a place: registration fee (if applicable) and/or 20% of the course cost).
  3. One month before the start of the course, the student must transfer the remaining amount to complete the total price of the course.
  4. For all transfers made by the student, they must indicate their name and, if possible, send proof of payment to the academy. Bank fees are always the responsibility of the student.
  5. Until the transfer is received, the student's place will not be reserved and confirmed.

3. Course price

3.1. The course price generally includes:
  • Registration and initial level tests.
  • Teaching materials stipulated in the course format and other necessary materials.
  • Level test exams for preparation for official tests.
  • Student guide, information about the academy and the city.
  • Participation in the general and free activities organized by the academy.
  • Academy Wi-Fi.
  • Certificate of attendance at the course (without official validity).


3.2. Does not include the course price
  • Official fees for level exams
  • Teaching materials stipulated in the course modality and other necessary materials, unless their inclusion in the course price is agreed upon beforehand through the budget.
  • The transfer to/from the airport or train station
  • Travel insurance
  • Access to specific activities, which will be established at a cost.
  • Anything not expressly stated in the registration form or the general course conditions.

4. Assignment of schedule, groups and level

  1. Before arrival, students will be able to take a level test that will allow the center to assign them to a group based on their level and interest.
  2. Upon the student's arrival at the academy, they may take a new, individual level test to confirm their language level and place them in the appropriate group.

5. Cancellations and refunds

  1. All cancellations must be communicated in writing via email to the following addresses oficina@plazadelasflores.com either info@spanishlanguage.es or in person at our office located at Calle Adolfo Suárez de Figueroa, nº 15, Estepona (Málaga) 29680 for its validity.
  2. For cancellations made one month in advance, the academy will refund the course fee minus the reservation amount (registration fee (if applicable) and/or the amount corresponding to 20% of the total course price).
  3. For those made less than one month in advance, the academy will not refund any amount, but the student may use it for a course of similar characteristics, provided there is availability within 1 year.
  4. If the student cancels their class 24 hours before it starts, the session will be considered completed and the student will not be able to make up the class or receive a refund.
  5. Once the course has started, if the student has to drop out for reasons beyond the academy's control, no amount will be refunded.
  6. The academy may cancel the course if no places are confirmed. If only one or two people participate in the group, they will be offered the option of continuing the course under the conditions and rates of a private or semi-private course, or a change of dates, according to the student's preference. If the student does not agree, they will be refunded the amounts paid for the classes they did not attend.
  7. In the event of force majeure or pandemic, the student will have the right to cancel their participation in the course and receive all amounts paid to date.
  8. Once processed in accordance with the Center's cancellation policy, or in exercise of the right of withdrawal, the corresponding amount will be refunded via bank transfer, less bank charges.

6. Student insurance

  1. The academy has general liability and accident insurance for all students and for incidents that may occur within the facilities; incidents occurring outside of these or on the way to them will not be covered.
  2. Students may purchase their own travel insurance to cover any other incidents that may occur. The academy recommends purchasing medical assistance insurance, especially for those who are not citizens of the European Union.

7. Academy conditions

  1. The academy has a complaints book in accordance with official regulations.
  2. On national, regional (Andalusia) or local (Estepona) holidays, classes will not be held and the corresponding amount for these classes will not be refunded.
  3. Each hour of class includes a 5-minute break at the end. If the session lasts longer than 1 hour, the break time can be distributed throughout the class as needed.
  4. Violence or disrespect towards other students or academy staff may force the student to leave the course.
  5. The student authorizes the academy to use any images or videos, in any format, that the academy may capture, to inform and/or publicize its activities. These may be reproduced in print, on the academy's website, social media, and in publications owned by the academy. The processing of this material will always be carried out respectfully and in accordance with Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD GDD). Students may exercise their rights of access, rectification, cancellation, and objection with respect to their personal data subject to this processing by contacting us via email. oficina@plazadelasflores.com either info@spanishlanguage.es The images will not be used for any purpose other than that stated.
  6. These general conditions will be given to and signed by the student upon arrival at the academy.

8. Accommodation

Spanish Language Estepona only acts as a mediator between students and property owners or accommodation providers to facilitate housing for our students. The Center has no financial involvement, as this is a completely free mediation service. In some cases, the Center may act as a depository for payments made by students, which are then disbursed to the property owners or accommodation providers. Most payments are made directly between the students and the property owners or accommodation providers.


Therefore, any student dissatisfaction with the accommodation, or any legal action that may be taken, must be addressed directly to the owner or company that provided the service, with whom our Center has no affiliation. However, through our Center's mediation service, we are committed to assisting students in finding new accommodation at no additional cost, whenever possible, depending on each student's needs, the season, and the availability of accommodation at that time.

9. Collection transport

  1. If the student arranges transportation, they must provide their arrival and departure flight information one week in advance. This arrangement covers a single journey between the airport and the student's chosen accommodation.
  2. The academy will inform the student of the meeting place and time.
  3. Any changes must be communicated to the phone number provided in the academy's information, and always with sufficient notice so that the academy can reorganize the pickup. Any extra charges resulting from these changes will be the responsibility of the student.
  4. If the student does not show up within 60 minutes of the agreed time and location, the service will be cancelled, but the student will still have to pay for the service.

10. PETS ALLOWED IN CLASS

  1. Condition of Participation: The attendance of pets at academic facilities, accompanying their respective owners, will be subject to strict compliance with the following conditions:
  2. Appropriate Behavior: The pet must exhibit exemplary behavior, guaranteeing the absence of excessive noise, aggression, or any other behavior that may disrupt the normal development of academic activities or generate discomfort in other members of the educational community.
  3. Consent and Acceptance: It will be essential to obtain the explicit consent and unanimous acceptance of all students enrolled in the class that you intend to attend with the pet.
  4. Revocation of Permission: The educational center or the teacher in charge reserves the right to revoke, immediately and without prior notice, the pet's attendance permit in case of non-compliance with any of the conditions stipulated herein or if its presence were to compromise the safety, order or general well-being of the academic environment.