GENERAL CONDITIONS
By signing the registration form, the student accepts the terms and conditions set forth below.
1. Registration
- The specific terms and conditions of each course, including duration, sessions, start and end dates, contracted services, and the levels and specific activities associated with them, are specified in the student's accepted quote and registration form.
- Students will be organized by level of proficiency, and final schedules will be communicated prior to the start of the course. The academy reserves the right to modify schedules based on organizational needs.
- Teachers will be native Spanish speakers and qualified to teach Spanish. Groups will never exceed 12 students.
- Minors under 18 years of age must present prior authorization.
2. Reservation and registration procedure
- The interested party must request a quote from the academy by the following means: Filling out and sending the quote request form on our website, contacting the academy via email (oficina@plazadelasflores.com or info@spanishlanguage.es), by phone ( 34 952800491) or in person at our office located at Calle Afolfo Suárez de Figueroa, nº 15, Estepona (Málaga) 29680
- The academy will send the interested party the corresponding quote. If the interested party agrees, they must confirm their acceptance of the quote by sending the signed quote along with proof of payment of the amount stipulated in the quote (the minimum required to reserve a spot is: registration fee (if applicable) and/or 20% of the course cost).
- One month before the start of the course, the student must transfer the remaining amount to complete the total price of the course.
- For all transfers, students must include their name and, if possible, send proof of transfer to the academy. Bank fees will always be the student's responsibility.
- Until the transfer is received, the student's place will not be reserved and confirmed.
3. Course price
3.1. The course price generally includes:
- Registration and initial level tests.
- Teaching materials stipulated in the course modality and other necessary materials.
- Level test exams to prepare for official tests.
- Student guide, information about the academy and the city.
- Participation in general and free activities organized by the academy.
- Academy Wi-Fi.
- Certificate of attendance at the course (not officially valid).
3.2. Not included in the course price
- Official fees for level exams
- Teaching materials stipulated in the course modality and other necessary materials, unless previously agreed upon in the budget for inclusion in the course price.
- Transfer from/to the airport or train station
- Travel insurance
- Access to specific activities that will be established at a cost
- Anything not expressly included in the registration or in the general conditions of the course.
4. Assignment of schedule, groups and level
- Before arriving, students will be able to take a placement test, which will allow the center to assign them a group based on their level and interest.
- Upon arrival at the academy, a new placement test may be administered, this time in person, to confirm their language proficiency and assign them to the group assigned to them based on their level.
5. Cancellations and returns
- All cancellations must be communicated in writing by email to oficina@plazadelasflores.com or info@spanishlanguage.es or in person at our office located at Calle Afolfo Suárez de Figueroa, nº 15, Estepona (Málaga) 29680 to be valid.
- For cancellations made one month in advance, the academy will refund the course fee less the reservation amount (registration fee (if applicable) and/or the amount corresponding to 20% of the total course fee).
- For those made less than a month in advance, the academy will not refund any amount, but the student may use it to complete a similar course, provided there is availability within one year.
- If the student cancels his/her class 24 hours before the start of the class, the session will be considered taught and the student will not have the possibility of recovering the class or receiving a refund.
- Once the course has begun, if the student has to withdraw for reasons beyond the academy's control, no refund will be given.
- The academy may cancel the course if there are no confirmed places. If only one or two people participate in the group, they will be offered the option of continuing the course with the conditions and rates of a private or semi-private course, or changing the dates, as the student wishes. If the student does not agree, they will be refunded for the classes they did not attend.
- In the event of force majeure or a pandemic, the student will have the right to cancel their participation in the course and receive all amounts paid to date.
- Once processed in accordance with the Center's cancellation policy, or by exercising your right of withdrawal, you will be refunded the corresponding amount via bank transfer, less bank charges.
6. Student insurance
- The academy has general liability and accident insurance for all students, covering incidents that may occur within the facilities. Incidents occurring outside the facilities or on the way to the facilities will not be covered.
- Students may purchase a private travel insurance policy to cover any other incidents that may arise. The academy recommends purchasing medical insurance, especially for students from outside the European Union.
7. Conditions of the academy
- The academy has a complaints book in accordance with official regulations.
- On national, regional (Andalusia) or local (Estepona) holidays, classes will not be held and the corresponding amount for said classes will not be refunded.
- For every hour of class, a 5-minute break is included at the end of the class. If the session lasts longer than an hour, the break time can be distributed throughout the class as appropriate.
- Violence or disrespect toward other classmates or academy staff may result in the student being forced to drop out of the course.
- The student authorizes the academy to use any graphic images or videos, in any format, that the academy may capture to inform and/or publicize its activities. These images may be reproduced in paper format, on the academy's websites, social media, and in academy-owned publications. Such material will always be processed with respect for and in accordance with Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD GDD). The student may exercise their rights of access, rectification, erasure, and objection regarding their personal data subject to such processing by emailing oficina@plazadelasflores.com or info@spanishlanguage.es. The images will not be used for any purpose other than that stated.
- These general conditions will be delivered and signed by the student upon arrival at the academy.
8. Accommodation
Plaza las Flores Study Center acts solely as a mediator between students and property owners or accommodation providers to facilitate accommodation for students at our Study Center. The Center will have no financial relationship, as it is a completely free mediation service. It may only participate in certain cases, as the custodian of payments made by students and subsequently paid to the apartment owners or accommodation providers. The majority of payments are made directly between students and property owners or accommodation providers.
Therefore, any disagreement with the accommodation, or any legal action taken, should be directed directly to the owner or company that provided the service, from whom our Center is completely disconnected. However, in the mediation service that our Center provides, we are committed to helping students find new accommodation without any additional cost, and whenever possible, depending on each student's needs, the season, and the accommodation available at that time.
9. Collection transport
- For students booking transportation, they must provide arrival and departure flight information one week in advance. The booking covers a single trip between the airport and the student's chosen accommodation.
- The academy will inform the student of the meeting place and time.
- Any changes must be reported to the phone number indicated in the academy's information, always with sufficient advance notice so that the academy can reschedule the pick-up. Any additional charges these changes may entail must be borne by the student.
- If the student does not show up within 60 minutes of the agreed time and location, the service will be cancelled, but the student will still have to pay for the service.
10. ACCOMPANIMENT OF PETS IN CLASS
- Conditions of Participation: Pets' attendance at academic facilities, accompanied by their respective owners, will be subject to strict compliance with the following conditions:
- Appropriate Behavior: The mascot must exhibit exemplary behavior, ensuring the absence of excessive noise, aggression, or any other behavior that may disrupt the normal development of academic activities or generate discomfort in other members of the educational community.
- Consent and Acceptance: It is essential to obtain the explicit consent and unanimous acceptance of all students enrolled in the class you intend to attend with the pet.
- Revocation of Permission: The school or the teacher in charge reserves the right to revoke, immediately and without prior notice, the pet's attendance permit in the event of noncompliance with any of the conditions stipulated herein or if its presence could compromise the safety, order, or general well-being of the academic environment.
